Terms & Conditions

Use of the Site

The Internet site www.mcmaze.ca (hereinafter also referred to as the “Site”) provides users with information regarding the results, dynamics, rules, promotions and certain gaming services.

Use of the Site and its services implies acceptance of all the terms and conditions set forth below as well as the provisions contained in the “Rules of Use” section of the Site.

All rights to the content (text, images and architecture of the Site) are reserved to www.mcmaze.ca, in accordance with the relevant legislation in force. The contents of the pages of the Site may not, in whole or in part, be copied, reproduced, published, transferred, uploaded, or distributed by the users of the Site, without the prior written consent of www.mcmaze.ca, without prejudice to the possibility for the user to store them on his or her own computer, or to print extracts from the web pages for personal use only.

Maze Casino takes all reasonable care to select and update the content of the Site. Furthermore, Maze Casino disclaims all liability in the event that any information provided is incomplete, incomplete or contains errors.

Any form of a link inserted by third parties into the Site must not damage the image and activities of Maze Casino. Deep linking”, i.e. the use of parts of the Site or direct links to Maze Casino’s web pages on third party sites without passing through the home page of the Site itself, is prohibited.

Maze Casino reserves the right to change, at its sole discretion, and at any time, the terms and conditions of use of the Site and its services. Such changes will be made available on the Site and will be promptly communicated to users of the Site by e-mail. The use of the Site and its services after the changes have been made implies the absence of the user from the same.

Any failure to comply with the terms and conditions of use of the Site, unless expressly authorized by Maze Casino, will be prosecuted through the competent civil and criminal judicial authorities.

Casino

How do I start playing?

Starting to play casino games is very simple: all you need to do is have a gaming account at mcmaze.ca. Also, clicking on the game you wish to play will open the game window.

Can everyone play casino games online?

In order to play online casino games, you must be 18 years of age or older and have a mcmaze.ca account.

What happens if the gaming platform malfunctions?

In the event of an online gaming hardware/software malfunction, all bets and payouts will be voided, and bets placed will be refunded.

In the event of a game not closing properly, there will be a warning on the casino home page reminding you that the last game session was not completed. It is not possible to start a new game if you have not successfully closed the previous one.

Live Casino

How do I start playing?

Starting to play in www.mcmaze.ca Live Casino is very simple; all you need to do is have a StarCasino.com account. Also, clicking on the game you wish to play will open the game window.

Where do I find the demo version of the live games?

For the virtual money demo version of live games, you can use the online games of the same name.

Can everyone play casino games online?

In order to play at Maze Casino Live Casino, you must be 18 years of age or older and have an account with www.mcmaze.ca.

What happens if the gaming platform malfunctions?

In the event of a disconnection during a multi-stage game, which requires an action by the user to complete, the game will be frozen and resumed to the user at the next connection. You will not be able to start another game of the same or any other game until you have completed the suspended game. If the interrupted game had no user action, the result would be visible in the history.

In the event of a game hardware/software malfunction, all bets and payouts will be voided, and stakes placed will be refunded.

In the case of the “Live Dealer” play, in the event of a disconnection from the game, all bets and payouts will be void, and stakes will be refunded.

In Live Dealer mode, in case of a disconnection during a hand in progress in which the player has already placed a bet, the hand will continue despite the disconnection.

The player can check the final result in the game history.

For the purpose of the correct management of the service and the protection of the player, in the event of any of the irregularities specified below, Maze Casino may cancel the bet/hand with the consequent repetition of the same or with the return of the stake.

Roulette irregularities are:

1. Irregular number selection.
2. Less than 3 full spins of the ball before the outcome is determined.
3. Ball turned in the same direction as the wheel.
4. Ball exited from the roulette wheel.

Blackjack irregularities are:

1. The dealer did not follow the rules of the game or made a mistake.
2. The dealer showed the hidden card before the time.
3. An extra card was drawn from the deck.
4. Error in automatic card scanning.
5. The game ended with an incorrect result.
6. The game has been cancelled (except for the right of the player who scored a blackjack in the game in question).
7. Incorrect card position.
8. Cards removed from the table before the time.

Use of the game account

The use of the game account is governed by the game contract concluded when the game account was opened. Transactions made on the game account can be checked by clicking on “Account Statement”. In this section, you can check the time (UTC) and the status of payments, withdrawals, bets and bonuses. All deposit and withdrawal operations on the gaming account may be carried out only in compliance with the provisions in force in the field of banking and anti-money laundering. In addition, please note that only winnings can be withdrawn from the account (bonuses are excluded). Withdrawals will be credited within 7 days of the request and with a value date equal to the date of the request.

Bank Transfer

Any gaming account that has not been active for the past thirty-six months (three years) will be automatically closed. Any funds that may be present on the account at the time of closure for inactivity will be donated to the Treasury. In case of the voluntary closure of the account, any remaining funds, net of any bonuses, will be refunded to the player.

Information regarding your gaming habits is not used by Maze Casino to encourage irresponsible gaming behaviour.

Please remember to keep your username, pin/password, question and secret answer of your gaming account in a safe place and keep them separate from each other. In particular, if you forget any of these elements, you can contact our Customer Service at any time, and they will help you to access your account again.

In addition, you should always check your account for unauthorized access. You can easily verify this by checking the date and time of your last access, which are displayed in the upper right-hand corner of the screen immediately after logging in.

Please note that if you get your password wrong ten times in a row, access to your account will be blocked for security reasons. In this case, you can have your account unblocked by contacting our Customer Service.

Please also note that you can manage your reload and play limits for certain periods of time, as well as self-exclusion for a fixed and indefinite period of time by accessing the “Responsible Gaming” section of the account management pages.) In the event that you decide to self-exclude yourself from the game indefinitely, please note that you will not be able to remove this limitation automatically, but you will need to make the procedure through our Customer Service that will perform the operations of identification and verification of the actual desire to cancel the self-exclusion before removing it. Our operators will be happy to assist you and give you further details or explanations.

Please also note that in addition to self-imposed limits, account and game management limits may also be imposed by Maze Casino for security or risk management reasons and may depend on the event, anti-money laundering regulations, or special audits carried out by the relevant departments. The standard reloads limits are shown below.

In the play history within the virtual game (not live) the start of the session is expressed in UTC.

Deposit Limits

Deposit limits refer to the total amount of deposits made by the player each week through all the different deposit systems available on the Site.

In the event of any changes to the aforementioned limits, players will be informed at least 24 hours in advance by e-mail.

www.mcmaze.ca provides different deposit and withdrawal systems, which can be found on the Payments page. www.mcmaze.ca does not charge any commission on deposits and withdrawals.